Why are we offering this program?

Small business owners expect insights and guidance from their bankers—yet….

Talking Business with Small Business™ addresses these short falls. When branch managers or small business banking officers complete Talking Business, they are ready to engage clients in conversations about cash flow challenges, offer meaningful advice, and present appropriate solutions with your bank’s products to present three business results:

• Increase cross sells of cash management, investment, and deposit products.
• Increase the approval percentage on branch-originated small business loans
• Increase client engagement and retention.

How do we do that?

We immerse them in a small business experience. We provide a business conversation structure. We show them how to tease out cash flow issues and offer meaningful recommendations.

Visit a session of Talking Business and you’ll find participants deeply engaged in a learning experience about everyday small business owner business management and financial issues. They’ll be experiencing the impact of sales growth, inventory decisions, and accounts receivable collections on cash flow. You’ll see them studying balance sheets and income statements and brainstorming questions to ask clients about their cash flow.

Talking Business with Small Business™ is a highly interactive 1½ day program that includes a business simulation, discussions, case studies and role plays. Participants gain focus and confidence for business conversations with small business customers through developing the knowledge and skills they need to talk and do business with small businesses, including:

For a segment-by-segment description of the Talking Business with Small Business program, click here.

For more about the outcomes you can expect from the Talking Business learning experience, click here.